WHAT ARE YOUR SHIPPING & RETURN POLICIES?
All tent purchases are shipped out on Mondays. They are fully insured, and arrive within 3-5 business days. The Classic tents ship in a 38”x14”x14” box, weighing 85 pounds. The Lite tents ship in a 38x12x12" box, weighing 50 pounds. The tent, stakes, reflective guy lines, and poles all fit in a convenient carrying bag. If you’d like to avoid shipping charges, you can pick them up from our warehouse in Rohnert Park by appointment only. We are also happy to expedite shipping, and ship internationally. Just contact us directly for the fee. If you purchase a tent and would like to return it, you may do so within 30 days of ordering, minus a $50 re-stocking fee.
HOW DO I SET UP MY TENT?
Our tents come with an easy-to-follow instruction manual and take about 15 minutes to set up from start to finish with one person. You’ll just need flat ground and a hammer.
CAN I INSTALL A STOVE IN MY TENT?
We do not sell stoves but we can recommend some great companies who do.
CAN I KEEP MY TENT SET UP YEAR ROUND?
We have many clients who keep their tents up year round, but we recommend taking the tent down seasonally when it’s not in use to prolong the life of the tent. We also recommend installing the tent on an elevated platform to reduce exposure to moisture on the groundsheet. Having the tent set up under some form of shade, such as a tree or tarp, will also lessen exposure to the elements.
DO YOU OFFER TENTS WITH DETACHABLE GROUNDSHEETS?
We do not. We have found that zippered groundsheets do not offer the best barrier for moisture and bugs. They are also more difficult to set up, so we have discontinued them from our line of tents.
WILL YOU BE ADDING NEW COLORS TO YOUR INVENTORY?
We offer limited edition runs of unique color combinations seasonally. Follow us on instagram or add your email to our mailing list for updates.
DO YOU EVER OFFER ANY DISCOUNTS OR SALES?
We offer large volume purchase discounts as well as non-profit discounts. Please contact us directly and we can assist. We also sell our used rental tents at the end of each year for a discounted price. Please contact us directly to be put on our waitlist. Always keep an eye on our instagram feed for promotions.
ARE YOUR TENTS WATERPROOF/MOLD PROOF/FLAME RESISTANT?
Each tent is constructed to meet or exceed NFPA 101 and CPAI 84 standards. Our Classic canvas tents are made of 380gsm, poly-cotton canvas, that is treated to be waterproof, and mold/flame resistant. The flooring on both the Classic and Lite models are made of 540gsm ripstop PVC. In order to ensure you get the longest life out of your tent, avoid extreme exposure to rain, heavy winds or snow and set it up in a location with no sloping. To prevent mold, make sure to pack your tent clean and dry. If you have a unique set up request, please contact us and we can guide you through the best set up plan.
WHY CHOOSE SHELTER CO?
Our Classic Meriwether Tent is the least expensive heavy duty 16’ canvas tent currently on the market that’s legal to sell in all 50 states. Our Lite tents are the only bell style tents available on the market in nylon. The tents are constructed with a fully attached waterproof vinyl ground sheet and a water resistant upper body. We have YKK durable zippers on all zippered areas, and we are the only tent company to provide a port for power cords so you can run power into your tent (available with the Classic Canvas tents only). We offer a 1 year manufacturer warranty on all tents (excluding mold damage from improper storage). We are available five days a week for any questions or last minute shipping needs.